911 Dispatcher: Calm, Precise Emergency Communications

County Emergency Communications; Greenford (OH); On-site; USD 32,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Greenford, OH seeks a dedicated 911 Emergency Dispatcher to connect callers with responders. You will receive emergency and nonemergency calls, confirm locations and details, and coordinate police, fire, or medical resources according to procedures.

Responsibilities include documenting information, prioritizing calls, entering data into dispatch systems, and maintaining confidential records.

Qualifications

• High school diploma or equivalent is commonly required.
• Some Agencies recruit entry-level applicants or require experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or equivalent

Job description

County Emergency Communications in Greenford, OH seeks a dedicated 911 Emergency Dispatcher to connect callers with responders. You will receive emergency and nonemergency calls, confirm locations and details, and coordinate police, fire, or medical resources according to procedures.

Responsibilities include documenting information, prioritizing calls, entering data into dispatch systems, and maintaining confidential records.