911 Emergency Dispatcher — Calm, Critical-Response Operator

911 Emergency Communications; Caldwell (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Professional training

Job summary

911 Emergency Communications in Caldwell, OH seeks a qualified dispatcher to connect callers with police, fire, or EMS resources. You may receive emergency and nonemergency calls, verify incident locations, and coordinate responders according to agency procedures.

The role requires calm communication, accurate typing, active listening, and the ability to manage information while multitasking across systems. Scheduling may include nights, weekends, and overtime depending on the assignment.

Qualifications

• A high school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or GED

Tools

CAD systems

Job description

911 Emergency Communications in Caldwell, OH seeks a qualified dispatcher to connect callers with police, fire, or EMS resources. You may receive emergency and nonemergency calls, verify incident locations, and coordinate responders according to agency procedures.

The role requires calm communication, accurate typing, active listening, and the ability to manage information while multitasking across systems. Scheduling may include nights, weekends, and overtime depending on the assignment.