911 Emergency Dispatcher: Calm, Critical Response

County Emergency Communications; Ashland (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Shift differentials

Job summary

County Emergency Communications in Ashland, Ohio, is seeking skilled 911 dispatchers to connect callers with police, fire, and EMS. You will manage multiple lines, verify locations, and relay critical information under pressure.

Candidates typically have a high school diploma, strong typing, active listening, and computer skills. Training, confidential records handling, and shift work are integral to this essential public safety role.

Qualifications

• High school diploma or GED required; some agencies accept entry‑level candidates.
• Testing scores, experience, and training deadlines vary by agency.
• Strong typing, listening, and composure under pressure are essential.

Responsibilities

• Answer emergency and nonemergency calls within the service area
• Confirm addresses, callback numbers, incident details
• Assess call priority using approved questions and procedures
• Enter incident information into CAD systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responders as circumstances change
• Provide approved caller instructions within training limits
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Information organization under压力

Education

High school diploma or GED

Tools

Computer-Aided Dispatch (CAD) systems

Job description

County Emergency Communications in Ashland, Ohio, is seeking skilled 911 dispatchers to connect callers with police, fire, and EMS. You will manage multiple lines, verify locations, and relay critical information under pressure.

Candidates typically have a high school diploma, strong typing, active listening, and computer skills. Training, confidential records handling, and shift work are integral to this essential public safety role.