911 Emergency Dispatcher — Calm, Critical-Response Operator

911 Emergency Communications; Witmer (PA); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications seeks dispatchers for Witmer, PA. This role involves handling emergency and nonemergency calls, confirming incident details, and coordinating with responders.

Responsibilities include documenting information, prioritizing calls, entering data into CAD systems, and directing field units. Candidates should have a high school diploma, strong listening skills, and basic computer proficiency for critical service delivery.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies hire entry-level applicants.
• Certifications may be required depending on agency.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Calm communication

Active listening

Typing speed

Clear speech

Basic computer skills

Education

High school diploma

Job description

911 Emergency Communications seeks dispatchers for Witmer, PA. This role involves handling emergency and nonemergency calls, confirming incident details, and coordinating with responders.

Responsibilities include documenting information, prioritizing calls, entering data into CAD systems, and directing field units. Candidates should have a high school diploma, strong listening skills, and basic computer proficiency for critical service delivery.