911 Emergency Dispatcher — Calm, Precise Help in Crisis

County Emergency Communications; Waymart (Wayne County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Waymart, PA seeks 911 Emergency Dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or medical units according to procedures.

The role demands calm communication, active listening, accurate typing, and the ability to multitask across radio and computer systems. Prior experience or current certifications help, but entry-level candidates may apply where noted in the

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Tools

CAD systems

Radio equipment

Job description

County Emergency Communications in Waymart, PA seeks 911 Emergency Dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or medical units according to procedures.

The role demands calm communication, active listening, accurate typing, and the ability to multitask across radio and computer systems. Prior experience or current certifications help, but entry-level candidates may apply where noted in the