911 Emergency Dispatcher — Calm, Precise Critical Response

Emergency Telecommunicator Services; Mississippi; On-site; USD 34,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You may receive urgent calls, verify locations, and relay critical information while managing multiple communication systems.

Role requires calm communication, attention to detail, and adherence to agency procedures. Work includes overnight shifts, weekends, holidays, and potential overtime in a 24/7 operations center.

Qualifications

• High school diploma or recognized equivalency credential required.
• Entry-level possible in some agencies; others require experience or current certifications.
• Typing accuracy, active listening, clear speech, basic computer proficiency, and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using standard questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You may receive urgent calls, verify locations, and relay critical information while managing multiple communication systems.

Role requires calm communication, attention to detail, and adherence to agency procedures. Work includes overnight shifts, weekends, holidays, and potential overtime in a 24/7 operations center.