911 Emergency Dispatcher - Calm, Critical-Response Operator

911 Emergency Communications; Glenside (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

911 Emergency Communications is seeking motivated dispatchers for Glenside, PA. You will answer emergency and nonemergency calls, verify incident locations, and coordinate police, fire, or medical responders following agency procedures.

This role requires calm, clear communication, accurate data entry, and the ability to multitask across radio and computer systems. Training and certifications may be required by the hiring agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Job description

911 Emergency Communications is seeking motivated dispatchers for Glenside, PA. You will answer emergency and nonemergency calls, verify incident locations, and coordinate police, fire, or medical responders following agency procedures.

This role requires calm, clear communication, accurate data entry, and the ability to multitask across radio and computer systems. Training and certifications may be required by the hiring agency.