911 Emergency Dispatcher — Calm, Critical Response & Dispatch

Emergency Telecommunicator Services; Port Carbon (PA); Sur place; USD 42 000 - 70 000; Plein temps

Résumé du poste

Emergency Telecommunicator Services in Port Carbon, PA seeks 911 Emergency Dispatchers who connect callers to public safety responders, gather essential information, and coordinate police, fire, or medical resources per agency procedures.

Role requires calm communication, meticulous attention, and the ability to manage multiple systems while ensuring accurate incident details are documented and relayed appropriately.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Connaissances

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organization under pressure

Formation

High school diploma

Outils

Computer-aided dispatch systems

Description du poste

Emergency Telecommunicator Services in Port Carbon, PA seeks 911 Emergency Dispatchers who connect callers to public safety responders, gather essential information, and coordinate police, fire, or medical resources per agency procedures.

Role requires calm communication, meticulous attention, and the ability to manage multiple systems while ensuring accurate incident details are documented and relayed appropriately.