911 Dispatcher: Calm, Critical-Response Operator

County Emergency Communications; Zelienople (Butler County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Job summary

County Emergency Communications in Zelienople, PA seeks 911 Emergency Dispatcher to connect urgent callers with police, fire, and EMS resources. You will verify locations, document evolving details, and relay information while juggling multiple communication systems.

Applicants should have strong listening, typing, and communication skills, plus basic computer proficiency. Positions may involve rotating shifts, overtime, and weekend coverage.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Active listening

Typing

Clear speech

Keyboard entry

Education

High School Diploma

Tools

Computer systems

Job description

County Emergency Communications in Zelienople, PA seeks 911 Emergency Dispatcher to connect urgent callers with police, fire, and EMS resources. You will verify locations, document evolving details, and relay information while juggling multiple communication systems.

Applicants should have strong listening, typing, and communication skills, plus basic computer proficiency. Positions may involve rotating shifts, overtime, and weekend coverage.