911 Emergency Dispatcher — Calm, Critical-Call Hero

Emergency Telecommunicator Services; Bala Cynwyd (PA); On-site; USD 60,000 - 75,000; Full time

Job summary

Emergency Telecommunicator Services seeks skilled 911 Emergency Dispatchers to support Merion Station, PA-based public safety operations. The role involves handling urgent calls, clarifying locations and details, and coordinating responders in high-pressure situations.

Candidates should have a high school diploma or GED, strong typing, listening, and communication skills, and the ability to manage information across multiple systems. Training and certification requirements vary by agency.

Qualifications

• High school diploma or GED commonly required.
• Emergency dispatchers must type accurately and listen carefully.
• Ability to stay calm and organized under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide caller instructions within training limits and maintain confidentiality.
• Maintain accurate records and protect sensitive information.

Skills

Typing speed

Active listening

Clear speech

Basic computer skills

Information organization

Education

High School diploma or GED

Job description

Emergency Telecommunicator Services seeks skilled 911 Emergency Dispatchers to support Merion Station, PA-based public safety operations. The role involves handling urgent calls, clarifying locations and details, and coordinating responders in high-pressure situations.

Candidates should have a high school diploma or GED, strong typing, listening, and communication skills, and the ability to manage information across multiple systems. Training and certification requirements vary by agency.