911 Emergency Dispatcher — Calm Crisis Communicator

Emergency Telecommunicator Services; Gladwyne (PA); On-site; USD 55,000 - 76,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Gladwyne, PA seeks 911 dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, verify locations, gather information, and coordinate police, fire, or EMS according to agency procedures.

This role requires calm communication, active listening, and the ability to multitask across radio and computer systems. Employees work shifts around the clock, with overtime and weekend requirements depending on the agency.

Qualifications

• High school diploma or GED commonly required.
• Typing, listening, and clear speech are important.
• Experience may vary by agency; testing scores and training deadlines are set by the official announcement.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information

Education

High school diploma or GED

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Gladwyne, PA seeks 911 dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, verify locations, gather information, and coordinate police, fire, or EMS according to agency procedures.

This role requires calm communication, active listening, and the ability to multitask across radio and computer systems. Employees work shifts around the clock, with overtime and weekend requirements depending on the agency.