911 Emergency Dispatcher: Calm, Critical-Response Operator

County Emergency Communications; Williamston (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications is seeking 911 Emergency Dispatchers for Williamston, MI. The role involves handling emergency and nonemergency calls, confirming locations and details, and coordinating with police, fire, and medical responders according to agency procedures.

Candidates should demonstrate calm communication, active listening, accurate typing, and the ability to manage multiple systems. Positions may require overtime and varied shifts.

Qualifications

• Typing accurately to document calls and information.
• Active listening to confirm details and priorities.
• Clear speech for effective communications with responders and the public.
• Basic computer skills to operate CAD systems and incident logs.
• Ability to organize information quickly under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide caller instructions within training limits and certify information.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or equivalent

Job description

County Emergency Communications is seeking 911 Emergency Dispatchers for Williamston, MI. The role involves handling emergency and nonemergency calls, confirming locations and details, and coordinating with police, fire, and medical responders according to agency procedures.

Candidates should demonstrate calm communication, active listening, accurate typing, and the ability to manage multiple systems. Positions may require overtime and varied shifts.