Calm 911 Dispatcher | Critical Emergency Communications

County Emergency Communications; Wetmore (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications in Wetmore, MI seeks a dedicated 911 Emergency Dispatcher to connect callers with police, fire, and medical responders. Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating resources according to agency procedures.

The role requires calm, precise communication, rapid assessment of incident priority, and proficient keyboard entry across multiple systems.

Qualifications

• High school diploma or recognized equivalency credential commonly required.
• Some agencies recruit entry-level applicants, others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer literacy

Organizational skills

Education

High school diploma or GED

Job description

County Emergency Communications in Wetmore, MI seeks a dedicated 911 Emergency Dispatcher to connect callers with police, fire, and medical responders. Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating resources according to agency procedures.

The role requires calm, precise communication, rapid assessment of incident priority, and proficient keyboard entry across multiple systems.