911 Emergency Dispatcher — Calm, Critical-Response Operator

Emergency Telecommunicator Services; Mount Pleasant (MI); Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

Emergency Telecommunicator Services in Mount Pleasant, MI is seeking 911 Emergency Dispatchers to handle urgent calls and coordinate responders across police, fire, and medical services. This role requires calm communication, precise data entry, and the ability to manage multiple systems in real time.

Candidates should have a high school diploma or GED and strong typing, listening, and communication skills.

Qualifications

• High school diploma or GED required.
• Typing accuracy essential for rapid data entry.
• Strong listening and communications skills.
• Ability to organize information under pressure and multitask.
• Knowledge of emergency dispatch procedures preferred.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Connaissances

Typing

Active listening

Clear speech

Computer proficiency

Info organization under pressure

Formation

High school diploma or GED

Description du poste

Emergency Telecommunicator Services in Mount Pleasant, MI is seeking 911 Emergency Dispatchers to handle urgent calls and coordinate responders across police, fire, and medical services. This role requires calm communication, precise data entry, and the ability to manage multiple systems in real time.

Candidates should have a high school diploma or GED and strong typing, listening, and communication skills.