911 Emergency Dispatcher — Calm, Rapid Response Operator

County Emergency Communications; Waldron (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications in Waldron, MI seeks an 911 Emergency Dispatcher to connect people in urgent need with public safety responders. Responsibilities include handling emergency and nonemergency calls, confirming details, and relaying information across multiple systems.

Applicants should have a high school diploma or GED, strong typing and listening skills, clear speech, and the ability to stay organized under pressure.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others prefer prior emergency communications experience or certifications.
• Typing, listening, communication, and composure under pressure are important.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders as assigned to radio operations.
• Monitor radio traffic and update responders as situations change.
• Provide approved caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma

Job description

County Emergency Communications in Waldron, MI seeks an 911 Emergency Dispatcher to connect people in urgent need with public safety responders. Responsibilities include handling emergency and nonemergency calls, confirming details, and relaying information across multiple systems.

Applicants should have a high school diploma or GED, strong typing and listening skills, clear speech, and the ability to stay organized under pressure.