911 Emergency Dispatcher: Calm, Critical Communications Pro

County Emergency Communications; Lakeland (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Job summary

County Emergency Communications in Lakeland, MI is seeking 911 emergency dispatchers to connect callers with police, fire, and medical responders. You will gather essential information, confirm incident locations, and coordinate resources according to agency procedures.

Responsibilities include handling multiple systems, prioritizing calls, and relaying accurate information while maintaining calm under pressure.

Qualifications

• High school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants; others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Job description

County Emergency Communications in Lakeland, MI is seeking 911 emergency dispatchers to connect callers with police, fire, and medical responders. You will gather essential information, confirm incident locations, and coordinate resources according to agency procedures.

Responsibilities include handling multiple systems, prioritizing calls, and relaying accurate information while maintaining calm under pressure.