911 Emergency Dispatcher - Calm, Critical-Response Operator

Emergency Telecommunicator Services; Central Lake (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Emergency Telecommunicator Services in Central Lake, MI is seeking 911 emergency dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or medical resources according to agency procedures.

The role requires calm communication, accurate documentation, and the ability to manage multiple systems. Training and background checks apply; some agencies hire entry-level applicants, with testing scores and

Qualifications

• High school diploma or GED commonly required.
• Some agencies hire entry-level applicants.
• Certifications or prior emergency communications experience may be required.
• Typing accuracy and listening skills are important.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active Listening

Clear Speech

Information Organization

Calm under Pressure

Education

High School Diploma or GED

Tools

CAD software

Radio equipment

Job description

Emergency Telecommunicator Services in Central Lake, MI is seeking 911 emergency dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or medical resources according to agency procedures.

The role requires calm communication, accurate documentation, and the ability to manage multiple systems. Training and background checks apply; some agencies hire entry-level applicants, with testing scores and