911 Emergency Dispatcher — Calm, Critical Response Operator

Emergency Telecommunicator Services; San Diego (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in San Diego is seeking 911 Emergency Dispatchers to coordinate emergency responses. You will handle calls, verify locations, and relay information to police, fire, or EMS per agency procedures.

Ideal candidates remain calm under pressure, type accurately, and communicate clearly while multitasking across dispatch systems. The role may involve overnight or weekend shifts and overtime based on staffing needs.

Qualifications

• High school diploma commonly required.
• Some agencies recruit entry-level; others require experience or current certifications.
• Good typing speed and accuracy, listening skills, and clear communication are essential.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using standard questions and agency procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions as trained.
• Maintain records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Ability to organize information under

Education

High school diploma or equivalent

Tools

Computer-aided dispatch (CAD) systems

Job description

Emergency Telecommunicator Services in San Diego is seeking 911 Emergency Dispatchers to coordinate emergency responses. You will handle calls, verify locations, and relay information to police, fire, or EMS per agency procedures.

Ideal candidates remain calm under pressure, type accurately, and communicate clearly while multitasking across dispatch systems. The role may involve overnight or weekend shifts and overtime based on staffing needs.