911 Emergency Dispatcher: Calm Calls, Rapid Coordination

Emergency Telecommunicator Services; Fults (IL); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in the United States seeks qualified 911 dispatchers to connect callers with police, fire, or medical responders. You will gather essential information, verify incident locations, and coordinate responses using agency procedures.

Role requires calm communication, strong listening, accurate data entry, and the ability to manage multiple systems under pressure. Training and shift requirements vary by agency and may include overnight or weekend work.

Qualifications

• High school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.
• Official announcements determine required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing speed

Clear speech

Basic computer skills

Information organization under stress

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in the United States seeks qualified 911 dispatchers to connect callers with police, fire, or medical responders. You will gather essential information, verify incident locations, and coordinate responses using agency procedures.

Role requires calm communication, strong listening, accurate data entry, and the ability to manage multiple systems under pressure. Training and shift requirements vary by agency and may include overnight or weekend work.