911 Emergency Dispatcher – Calm, Critical-Response Operator

911 Emergency Communications; Lone Star (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

911 Emergency Communications in Star, TX seeks a capable dispatcher to handle emergency and nonemergency calls, verify locations, and relay critical information to responders. The role requires calm, precise communication as you coordinate police, fire, or EMS resources according to agency procedures.

The ideal candidate will have strong typing, active listening, clear speech, basic computer skills, and the ability to organize information under pressure.

Qualifications

• High school diploma or equivalent required or preferred by agency.
• Strong typing and communication skills are essential for rapid data entry.
• Good listening and clear speaking abilities help manage distressed callers.
• Basic computer literacy and ability to use multiple systems under pressure is important.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Organizational skills

Education

High school diploma or equivalent

Tools

Emergency dispatch software

Job description

911 Emergency Communications in Star, TX seeks a capable dispatcher to handle emergency and nonemergency calls, verify locations, and relay critical information to responders. The role requires calm, precise communication as you coordinate police, fire, or EMS resources according to agency procedures.

The ideal candidate will have strong typing, active listening, clear speech, basic computer skills, and the ability to organize information under pressure.