911 Emergency Dispatcher: Calm, Critical Response

Emergency Telecommunicator Services; Bonham (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Job summary

Emergency Telecommunicator Services in Texas seeks a dedicated 911 Emergency Dispatcher to connect callers with responders, verify locations and incident details, and coordinate public safety resources. The role requires calm communication and meticulous data entry under pressure.

Responsibilities include handling emergency and nonemergency calls, prioritizing incidents, and maintaining accurate records while adhering to agency procedures and confidentiality requirements.

Qualifications

• High school diploma or GED commonly required.
• Skills include accurate typing, active listening, clear speech, basic computer proficiency.
• Ability to organize information under pressure and follow procedures.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain records and protect confidentiality.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Organize information under pressure

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD)

Job description

Emergency Telecommunicator Services in Texas seeks a dedicated 911 Emergency Dispatcher to connect callers with responders, verify locations and incident details, and coordinate public safety resources. The role requires calm communication and meticulous data entry under pressure.

Responsibilities include handling emergency and nonemergency calls, prioritizing incidents, and maintaining accurate records while adhering to agency procedures and confidentiality requirements.