911 Emergency Dispatcher - Calm, Critical Call Center Operator

Emergency Telecommunicator Services; Sugar Land (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Bend, TX seeks dedicated 911 Emergency Dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or medical resources according to agency procedures.

The role demands calm communication and rapid decision making across multiple systems. Applicants typically hold a high school diploma, typing speed, active listening, and basic computer skills.

Qualifications

• Requires high school diploma or equivalent; some agencies may require experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, and ability to organize information under pressure.
• Official announcements determine testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or equivalent

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services in Bend, TX seeks dedicated 911 Emergency Dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or medical resources according to agency procedures.

The role demands calm communication and rapid decision making across multiple systems. Applicants typically hold a high school diploma, typing speed, active listening, and basic computer skills.