911 Dispatcher: Calm, Critical Communications (24/7)

County Emergency Communications; Otis (ME); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training and development

Job summary

County Emergency Communications seeks a dedicated 911 dispatcher to connect callers with police, fire, or medical responders. You will receive emergency and nonemergency calls, verify locations, log details, and coordinate responders across multiple channels with accuracy and calm under pressure.

Role requires clear speech, exact typing, and basic computer skills. Applicants should expect shift work, background checks, and ongoing training in a fast-paced public safety environment.

Qualifications

• High school diploma or GED required; some agencies recruit entry-level applicants.
• Strong typing, listening, and communication skills are essential.
• Ability to stay calm and organized while handling multiple calls and information.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Computer proficiency

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Job description

County Emergency Communications seeks a dedicated 911 dispatcher to connect callers with police, fire, or medical responders. You will receive emergency and nonemergency calls, verify locations, log details, and coordinate responders across multiple channels with accuracy and calm under pressure.

Role requires clear speech, exact typing, and basic computer skills. Applicants should expect shift work, background checks, and ongoing training in a fast-paced public safety environment.