911 Emergency Dispatcher: Calm, Critical-Response Operator

911 Emergency Communications; Salem (OR); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Job summary

911 Emergency Communications is seeking qualified dispatchers to connect urgent calls with responders. You will gather critical information, confirm locations, and relay accurate details while managing multiple communication systems.

Opportunities may include overnight shifts and overtime depending on the agency and scheduling requirements. A calm, precise communication style is essential for public safety operations.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants or require current certifications.
• Ability to type accurately and multi-task under pressure is essential.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Job description

911 Emergency Communications is seeking qualified dispatchers to connect urgent calls with responders. You will gather critical information, confirm locations, and relay accurate details while managing multiple communication systems.

Opportunities may include overnight shifts and overtime depending on the agency and scheduling requirements. A calm, precise communication style is essential for public safety operations.