911 Emergency Dispatcher — Calm, Critical Communications

County Emergency Communications; Flower Mound (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

County Emergency Communications in Texas seeks 911 Emergency Dispatchers to connect people in need with responders. In this role, you may receive emergency calls, gather essential information, and coordinate police, fire, or medical resources according to agency procedures.

The work requires calm communication, careful attention, and the ability to manage multiple systems. You may work extended shifts, including nights, weekends, or overtime, while following safety protocols and maintaining

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Job description

County Emergency Communications in Texas seeks 911 Emergency Dispatchers to connect people in need with responders. In this role, you may receive emergency calls, gather essential information, and coordinate police, fire, or medical resources according to agency procedures.

The work requires calm communication, careful attention, and the ability to manage multiple systems. You may work extended shifts, including nights, weekends, or overtime, while following safety protocols and maintaining