911 Emergency Dispatcher — Calm, Critical-Response Hero

County Emergency Communications; Texas; On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Job summary

County Emergency Communications in Texas is seeking 911 Emergency Dispatchers to connect callers with responders, gather essential information, and coordinate police, fire, or EMS resources according to procedures. The role requires calm communication and accurate data entry across multiple systems.

Responsibilities include answering calls, confirming addresses, prioritizing incidents, entering details into CAD, and supporting ongoing emergency operations with professional discretion.

Qualifications

• High school diploma or equivalent is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma

Tools

CAD systems

Job description

County Emergency Communications in Texas is seeking 911 Emergency Dispatchers to connect callers with responders, gather essential information, and coordinate police, fire, or EMS resources according to procedures. The role requires calm communication and accurate data entry across multiple systems.

Responsibilities include answering calls, confirming addresses, prioritizing incidents, entering details into CAD, and supporting ongoing emergency operations with professional discretion.