911 Emergency Dispatcher: Calm, Critical-Response Operator

County Emergency Communications; Forest (MS); On-site; USD 32,000 - 52,000; Full time

Job summary

County Emergency Communications in Forest, MS seeks an 911 dispatcher who can calmly handle emergency and nonemergency calls, confirm locations, and relay information to responders. You will manage multiple systems, document details, and ensure accurate incident data entry for rapid dispatch.

The role requires a high school diploma or equivalent, strong typing, active listening, clear speech, and basic computer skills. Training and certification readiness are valued for ongoing operations.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing speed

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Job description

County Emergency Communications in Forest, MS seeks an 911 dispatcher who can calmly handle emergency and nonemergency calls, confirm locations, and relay information to responders. You will manage multiple systems, document details, and ensure accurate incident data entry for rapid dispatch.

The role requires a high school diploma or equivalent, strong typing, active listening, clear speech, and basic computer skills. Training and certification readiness are valued for ongoing operations.