Emergency Dispatcher: Calm, Critical-Response Operator

County Emergency Communications; Ecru (MS); On-site; USD 32,000 - 52,000; Full time

Job summary

County Emergency Communications in Ecru, MS seeks qualified 911 Emergency Dispatchers to connect callers with police, fire, or medical resources. The role requires calm communication, precise information gathering, and coordination across multiple systems.

Responsibilities include handling emergency and nonemergency calls, confirming locations, and entering data into CAD. Applicants typically need a high school diploma and strong typing, listening, and communication skills.

Qualifications

• This position commonly requires a high school diploma or equivalent.
• Typing, listening, clear speech, and basic computer skills are essential.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responders as circumstances change
• Maintain accurate records and protect confidential information

Skills

Active listening

Typing

Clear speech

Computer proficiency

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD)

Job description

County Emergency Communications in Ecru, MS seeks qualified 911 Emergency Dispatchers to connect callers with police, fire, or medical resources. The role requires calm communication, precise information gathering, and coordination across multiple systems.

Responsibilities include handling emergency and nonemergency calls, confirming locations, and entering data into CAD. Applicants typically need a high school diploma and strong typing, listening, and communication skills.