911 Emergency Dispatcher: Calm, Critical Response

Emergency Telecommunicator Services; Hurley (MS); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Job summary

Emergency Telecommunicator Services seeks a 911 Emergency Dispatcher in Hurley, MS. You will handle emergency and nonemergency calls, verify locations, and coordinate responders using dispatch systems.

Responsibilities include prioritizing incidents, relaying critical information, and maintaining records with confidentiality. Attention to detail and calm communication are essential for success.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Active listening

Accurate typing

Clear speech

Calm communication

Organize information

Multitasking

Education

High school diploma or equivalent

Tools

CAD systems

Job description

Emergency Telecommunicator Services seeks a 911 Emergency Dispatcher in Hurley, MS. You will handle emergency and nonemergency calls, verify locations, and coordinate responders using dispatch systems.

Responsibilities include prioritizing incidents, relaying critical information, and maintaining records with confidentiality. Attention to detail and calm communication are essential for success.