911 Emergency Dispatcher — Calm, Critical Response Leader

County Emergency Communications; Blackburn (MO); On-site; USD 36,000 - 55,000; Full time

Job summary

County Emergency Communications in Blackburn, MO is seeking skilled 911 dispatchers to handle urgent calls and coordinate responders. You will verify locations, gather essential details, and maintain precise records while operating multiple dispatch systems.

The role requires calm communication under pressure, strict adherence to procedures, and the ability to manage changing incident information and priorities as part of a 24/7 public safety operation.

Qualifications

• High school diploma or equivalent required.
• Some agencies recruit entry-level applicants.
• Experience or current certifications may be required depending on the agency.
• Testing, experience and training deadlines are determined by the official vacancy announcement.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as situations change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organizing information under pressure

Education

High school diploma or equivalent

Job description

County Emergency Communications in Blackburn, MO is seeking skilled 911 dispatchers to handle urgent calls and coordinate responders. You will verify locations, gather essential details, and maintain precise records while operating multiple dispatch systems.

The role requires calm communication under pressure, strict adherence to procedures, and the ability to manage changing incident information and priorities as part of a 24/7 public safety operation.