911 Emergency Dispatcher — Calm, Precise Communicator

County Emergency Communications; Sherman (MS); On-site; USD 40,000 - 60,000; Full time

Job summary

County Emergency Communications invites applications for a 911 Emergency Dispatcher in Sherman, MS. Responsibilities include handling emergency and nonemergency calls, verifying locations, and coordinating police, fire, or EMS resources according to agency procedures.

Applicants should demonstrate calm communication, accuracy in gathering details, and the ability to manage multiple systems. Some postings require experience or certifications; others are entry-level.

Qualifications

• A high school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Organizing information under pressure

Calm communication

Education

High school diploma or equivalent

Tools

Computer-aided dispatch (CAD) systems

Job description

County Emergency Communications invites applications for a 911 Emergency Dispatcher in Sherman, MS. Responsibilities include handling emergency and nonemergency calls, verifying locations, and coordinating police, fire, or EMS resources according to agency procedures.

Applicants should demonstrate calm communication, accuracy in gathering details, and the ability to manage multiple systems. Some postings require experience or certifications; others are entry-level.