Calm 911 Dispatcher - Fast-Paced Emergency Communications

County Emergency Communications; Edwards (MS); On-site; USD 32,000 - 52,000; Full time

Job summary

County Emergency Communications in Edwards, MS seeks 911 Emergency Dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, gather information, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. A high school diploma is commonly required, with some agencies accepting entry-level applicants or requiring certifications.

Qualifications

• High school diploma or recognized equivalency.
• Some agencies recruit entry-level applicants or require certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Job description

County Emergency Communications in Edwards, MS seeks 911 Emergency Dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, gather information, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. A high school diploma is commonly required, with some agencies accepting entry-level applicants or requiring certifications.