911 Emergency Dispatcher: Calm, Critical-Response Coordinator

Emergency Telecommunicator Services; Carrollton (MS); On-site; USD 30,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Job summary

Emergency Telecommunicator Services in Carrollton, MS seeks 911 Emergency Dispatchers to receive emergency and nonemergency calls, gather essential information, and coordinate responders per agency procedures. The role requires calm communication and multitasking across systems.

Applicants should have a high school diploma; some agencies seek prior experience or certifications. Training, background checks, and shift flexibility may apply, with rotating schedules and potential overtime.

Qualifications

• A high school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants, while others require prior emergency communications experience or certifications.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems (CAD).
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma

Tools

Computer-aided dispatch (CAD)

Job description

Emergency Telecommunicator Services in Carrollton, MS seeks 911 Emergency Dispatchers to receive emergency and nonemergency calls, gather essential information, and coordinate responders per agency procedures. The role requires calm communication and multitasking across systems.

Applicants should have a high school diploma; some agencies seek prior experience or certifications. Training, background checks, and shift flexibility may apply, with rotating schedules and potential overtime.