911 Emergency Dispatcher — Calm, Precise Public Safety Connector

County Emergency Communications; Telford (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications in Telford, PA, seeks a dedicated 911 Emergency Dispatcher to connect callers with responders and coordinate police, fire, or EMS resources. Successful candidates will handle emergency calls, confirm incident details, and relay information accurately under pressure.

Employees operate around the clock in a demanding environment, with shifts, overtime, and exposure to distressing calls.

Qualifications

• High school diploma or GED required; some agencies may require testing scores or training deadlines.
• Skills include accurate typing, active listening, clear speech, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Accurate typing

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma or GED

Tools

CAD/dispatch systems

Job description

County Emergency Communications in Telford, PA, seeks a dedicated 911 Emergency Dispatcher to connect callers with responders and coordinate police, fire, or EMS resources. Successful candidates will handle emergency calls, confirm incident details, and relay information accurately under pressure.

Employees operate around the clock in a demanding environment, with shifts, overtime, and exposure to distressing calls.