911 Emergency Dispatcher - Calm, Critical-Call Navigator

Emergency Telecommunicator Services; Drifting (PA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Drifting, PA seeks 911 Emergency Dispatchers to connect callers with responders and coordinate police, fire, or EMS resources according to agency procedures.

This role requires calm communication, careful attention, and the ability to manage multiple systems under pressure. A high school diploma is commonly required, with background screenings and testing as part of the process.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Job description

Emergency Telecommunicator Services in Drifting, PA seeks 911 Emergency Dispatchers to connect callers with responders and coordinate police, fire, or EMS resources according to agency procedures.

This role requires calm communication, careful attention, and the ability to manage multiple systems under pressure. A high school diploma is commonly required, with background screenings and testing as part of the process.