911 Emergency Dispatcher - Calm, Critical-Response Expert

Emergency Telecommunicator Services; Centerport (Berks County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services in Centerport, PA seeks 911 Emergency Dispatchers to connect callers with police, fire, and EMS, manage multiple communication systems, and coordinate responders. You may handle urgent and nonurgent calls, verify locations and details, and relay information under pressure.

Position involves extended work, potential overtime, and adherence to agency procedures. A high school diploma is typically required, with entry-level opportunities and varying testing and

Qualifications

• High school diploma or equivalent required.
• Typing speed and accuracy expected.
• Strong listening and communication skills.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Organizational skills

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Centerport, PA seeks 911 Emergency Dispatchers to connect callers with police, fire, and EMS, manage multiple communication systems, and coordinate responders. You may handle urgent and nonurgent calls, verify locations and details, and relay information under pressure.

Position involves extended work, potential overtime, and adherence to agency procedures. A high school diploma is typically required, with entry-level opportunities and varying testing and