Emergency Dispatcher: Calm, Critical Response Hero

Emergency Telecommunicator Services; Pen Argyl (Northampton County); Vor Ort; USD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health coverage

Retirement benefits

Paid leave

Professional training

Zusammenfassung

Emergency Telecommunicator Services in Pen Argyl, PA seeks 911 Emergency Dispatchers to connect callers with police, fire, and emergency medical services. You will gather essential information, confirm locations, and coordinate responders according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while maintaining accurate records and confidentiality.

Qualifikationen

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require experience or certs.
• Useful skills include accurate typing, active listening, and clear speech.

Aufgaben

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain records and protect confidentiality.

Kenntnisse

Active listening

Typing speed

Calm under pressure

Clear speech

Ausbildung

High school diploma

Tools

Computer-aided dispatch (CAD)

Radio operations

Jobbeschreibung

Emergency Telecommunicator Services in Pen Argyl, PA seeks 911 Emergency Dispatchers to connect callers with police, fire, and emergency medical services. You will gather essential information, confirm locations, and coordinate responders according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while maintaining accurate records and confidentiality.