911 Dispatcher: Calm, Critical Calls & Rapid Dispatch

Emergency Telecommunicator Services; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Job summary

Emergency Telecommunicator Services in Philadelphia is seeking 911 Emergency Dispatchers to connect callers with public safety responders and coordinate police, fire, or EMS resources according to agency procedures. The role requires calm communication, careful attention, and the ability to manage multiple systems.

Work may include overnight shifts, weekends, holidays, and overtime depending on the scheduling needs.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Philadelphia is seeking 911 Emergency Dispatchers to connect callers with public safety responders and coordinate police, fire, or EMS resources according to agency procedures. The role requires calm communication, careful attention, and the ability to manage multiple systems.

Work may include overnight shifts, weekends, holidays, and overtime depending on the scheduling needs.