911 Emergency Dispatcher: Calm, Critical-Response Hero

County Emergency Communications; Pocono Summit (PA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Retirement benefits

Professional training

Shift differentials

Overtime compensation

Job summary

County Emergency Communications in Pocono Summit, PA seeks 911 Emergency Dispatchers to connect callers with police, fire, or EMS, gather essential information, and coordinate responders according to agency procedures. The role requires calm communication, attention to detail, and the ability to manage multiple systems.

Shifts may include overnight, weekends, and overtime, with full training and certifications provided where required.

Qualifications

• High school diploma or GED typically required.
• Accurate typing and active listening are important.
• Clear speech and good command of basic computer tools are expected.
• The official announcement determines testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures and approved questions.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Education

High school diploma or GED

Job description

County Emergency Communications in Pocono Summit, PA seeks 911 Emergency Dispatchers to connect callers with police, fire, or EMS, gather essential information, and coordinate responders according to agency procedures. The role requires calm communication, attention to detail, and the ability to manage multiple systems.

Shifts may include overnight, weekends, and overtime, with full training and certifications provided where required.