911 Emergency Dispatcher — Calm, Critical-Response Hero

911 Emergency Communications; Tyner (KY); Sur place; USD 38 000 - 60 000; Plein temps

Résumé du poste

911 Emergency Communications seeks a dispatcher in Tyner, Kentucky to connect callers with police, fire, or EMS and coordinate responders according to policy. The role involves receiving emergency and nonemergency calls, verifying locations, and documenting details under pressure.

Ideal candidates demonstrate calm communication, strong listening, and precise typing, with the ability to manage multiple systems and maintain accurate records. Shift work may include nights or weekends.

Qualifications

• A high school diploma or GED is commonly required.
• Some agencies recruit entry-level applicants; others require prior experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Connaissances

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Formation

High school diploma or GED

Description du poste

911 Emergency Communications seeks a dispatcher in Tyner, Kentucky to connect callers with police, fire, or EMS and coordinate responders according to policy. The role involves receiving emergency and nonemergency calls, verifying locations, and documenting details under pressure.

Ideal candidates demonstrate calm communication, strong listening, and precise typing, with the ability to manage multiple systems and maintain accurate records. Shift work may include nights or weekends.