911 Dispatcher: Calm, Critical Calls & Multi-Channel Ops

Emergency Telecommunicator Services; Chandler (AZ); On-site; USD 38,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services in Quebradillas is seeking qualified 911 Emergency Dispatcher candidates. You will handle emergency and nonemergency calls, verify locations and incident details, and coordinate with police, fire, or medical responders according to agency procedures.

The role requires calm communication, accurate information relay, and multi-system coordination. Scheduling may include overnight shifts, weekends, and overtime to meet public safety needs.

Qualifications

• High school diploma or GED is commonly required.
• Some agencies recruit entry-level applicants or require certifications.
• Typing, listening, clear speech, and basic computer proficiency are useful.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter information into CAD systems and dispatch responders when needed.
• Monitor radio traffic and update personnel as circumstances change.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing speed

Clear speech

Organizational skills

Basic computer skills

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services in Quebradillas is seeking qualified 911 Emergency Dispatcher candidates. You will handle emergency and nonemergency calls, verify locations and incident details, and coordinate with police, fire, or medical responders according to agency procedures.

The role requires calm communication, accurate information relay, and multi-system coordination. Scheduling may include overnight shifts, weekends, and overtime to meet public safety needs.