911 Emergency Dispatcher — Calm, Critical Response

911 Emergency Communications; Orange (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications seeks an Orange-based dispatcher to join the public safety answering environment. You will answer emergency calls, verify locations, coordinate responders, and document incidents with accuracy and composure.

This role requires calm communication, quick decision-making, and the ability to handle multiple systems under pressure. Applicants typically have a high school diploma or GED, with entry-level opportunities available.

Qualifications

• High school diploma or GED commonly required.
• Active listening, typing, and clear speech essential.
• Ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Education

High school diploma or GED

Tools

CAD systems

Radio consoles

Job description

911 Emergency Communications seeks an Orange-based dispatcher to join the public safety answering environment. You will answer emergency calls, verify locations, coordinate responders, and document incidents with accuracy and composure.

This role requires calm communication, quick decision-making, and the ability to handle multiple systems under pressure. Applicants typically have a high school diploma or GED, with entry-level opportunities available.