911 Emergency Dispatcher: Calm, Critical Response

County Emergency Communications; Langston (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Training opportunities

Job summary

County Emergency Communications in Langston, AL seeks an 911 Emergency Dispatcher to connect callers with responders and coordinate multiple systems. You will gather information, confirm locations, and relay critical details under pressure.

The role requires calm communication, accuracy, and the ability to manage multiple tasks in a high-stakes environment. Positions may involve overnight shifts and overtime according to schedule.

Qualifications

• High school diploma or equivalent is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.

Skills

Typing

Active listening

Clear speech

Computer basics

Organizational skills

Education

High school diploma or equivalent

Tools

CAD systems

Job description

County Emergency Communications in Langston, AL seeks an 911 Emergency Dispatcher to connect callers with responders and coordinate multiple systems. You will gather information, confirm locations, and relay critical details under pressure.

The role requires calm communication, accuracy, and the ability to manage multiple tasks in a high-stakes environment. Positions may involve overnight shifts and overtime according to schedule.