911 Emergency Dispatcher: Calm, Critical Communications

County Emergency Communications; Arab (AL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Arab, AL seeks a 911 Emergency Dispatcher to connect callers with public safety resources. Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating responders according to agency procedures.

Applicants should have strong listening and typing skills, calm communication, and the ability to work with multiple dispatch systems.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Education

High school diploma or equivalent

Job description

County Emergency Communications in Arab, AL seeks a 911 Emergency Dispatcher to connect callers with public safety resources. Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating responders according to agency procedures.

Applicants should have strong listening and typing skills, calm communication, and the ability to work with multiple dispatch systems.