911 Dispatcher: Calm, Life-Saving Coordination

County Emergency Communications; Shorter (AL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Shift differentials

Job summary

County Emergency Communications in Shorter, Alabama seeks a 911 Dispatcher to connect callers with the appropriate responders. Responsibilities include handling emergency and nonemergency calls, confirming locations, documenting details, and coordinating resources per agency procedures.

The role requires calm communication, accurate typing, active listening, and the ability to manage multiple systems. A high school diploma is commonly required, with potential certifications or prior experience

Qualifications

• A high school diploma or equivalency is commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within training expectations
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or GED

Tools

CAD systems

Job description

County Emergency Communications in Shorter, Alabama seeks a 911 Dispatcher to connect callers with the appropriate responders. Responsibilities include handling emergency and nonemergency calls, confirming locations, documenting details, and coordinating resources per agency procedures.

The role requires calm communication, accurate typing, active listening, and the ability to manage multiple systems. A high school diploma is commonly required, with potential certifications or prior experience