911 Dispatcher: Calm, Critical-Response Operator

911 Emergency Communications; Coaling (AL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Overtime pay

Paid leave

Training opportunities

Job summary

911 Emergency Communications in Coaling, Alabama seeks skilled dispatchers to connect callers with police, fire, and EMS resources. This role requires calm, precise communication, accurate data entry, and coordination across multiple systems to ensure rapid response.

Typical duties include handling emergency and nonemergency calls, confirming locations and details, and relaying information to responders. Opportunities may involve nights, weekends, and overtime depending on the agency.

Qualifications

• Accurate typing, active listening, clear speech and basic computer skills are required.
• Ability to organize information under pressure and follow procedures.
• Testing scores, experience and training deadlines are set by the official vacancy.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as situations change.
• Provide caller instructions within training limits and certification.
• Maintain records and protect confidentiality.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Coaling, Alabama seeks skilled dispatchers to connect callers with police, fire, and EMS resources. This role requires calm, precise communication, accurate data entry, and coordination across multiple systems to ensure rapid response.

Typical duties include handling emergency and nonemergency calls, confirming locations and details, and relaying information to responders. Opportunities may involve nights, weekends, and overtime depending on the agency.