911 Emergency Dispatcher: Calm Crisis Coordination

County Emergency Communications; Highland Home (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid leave

Employee assistance services

Professional training

Overtime compensation

Shift differentials

Job summary

County Emergency Communications in Highland Home, Alabama is seeking 911 Emergency Dispatchers to connect callers with public safety responders. You may receive emergency and nonemergency calls, gather essential information, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems. Shifts may include nights, weekends, and overtime, with training provided.

Qualifications

• High school diploma or GED required; some agencies recruit entry-level applicants.
• Typing accuracy and ability to multitask under pressure.
• Strong listening and clear communication are essential.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as incidents change.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Organize information

Education

High school diploma or GED

Tools

CAD systems

Job description

County Emergency Communications in Highland Home, Alabama is seeking 911 Emergency Dispatchers to connect callers with public safety responders. You may receive emergency and nonemergency calls, gather essential information, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems. Shifts may include nights, weekends, and overtime, with training provided.