911 Emergency Dispatcher — Calm, Critical-Care Coordination

County Emergency Communications; Clanton (AL); On-site; USD 35,000 - 55,000; Full time

Job summary

County Emergency Communications in Maplesville, Alabama, is seeking 911 Emergency Dispatchers to connect callers with responders and coordinate police, fire, or EMS resources. You may handle emergency and nonemergency information, confirm locations, and relay critical details using multiple communication systems.

Ideal candidates maintain calm, listen actively, and document incident data accurately while prioritizing safety and efficiency in a fast-paced environment.

Qualifications

• High school diploma or GED commonly required.
• Entry-level applicants possible; testing scores and training deadlines vary.
• Typing, listening, clear speech, and basic computer skills are useful.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Job description

County Emergency Communications in Maplesville, Alabama, is seeking 911 Emergency Dispatchers to connect callers with responders and coordinate police, fire, or EMS resources. You may handle emergency and nonemergency information, confirm locations, and relay critical details using multiple communication systems.

Ideal candidates maintain calm, listen actively, and document incident data accurately while prioritizing safety and efficiency in a fast-paced environment.