911 Emergency Dispatcher - Calm, Critical Response

Emergency Telecommunicator Services; Leesburg (AL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training and professional development

Job summary

Emergency Telecommunicator Services seeks a reliable 911 Dispatcher in Leesburg, AL to connect callers with police, fire and EMS. You will gather critical details, confirm locations, and coordinate resources under agency procedures.

This role requires calm communication, strong listening skills, and the ability to multitask across radio and computer-aided dispatch systems. Overtime, shift work, and rotating schedules may apply depending on the agency.

Qualifications

• High school diploma or equivalent required.
• Experience in emergency communications preferred.
• Strong listening and information-gathering skills essential.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details and safety concerns.
• Assess priority using agency procedures and questions.
• Enter incident data into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as incidents change.
• Provide caller instructions within training and certification scope.
• Maintain accurate records and protect confidential information.

Skills

Calm communication

Active listening

Accurate typing

Multi-system operation

Education

High school diploma

Tools

CAD systems

Job description

Emergency Telecommunicator Services seeks a reliable 911 Dispatcher in Leesburg, AL to connect callers with police, fire and EMS. You will gather critical details, confirm locations, and coordinate resources under agency procedures.

This role requires calm communication, strong listening skills, and the ability to multitask across radio and computer-aided dispatch systems. Overtime, shift work, and rotating schedules may apply depending on the agency.