911 Emergency Dispatcher — Calm, Critical-Response Hero

County Emergency Communications; Guntersville (AL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime opportunities

Job summary

County Emergency Communications in Guntersville, AL is seeking 911 Emergency Dispatchers to connect callers with police, fire, and EMS. You will gather essential details, confirm locations, and coordinate responders according to agency procedures.

The role requires calm communication, meticulous documentation, and the ability to manage multiple information streams across radio and CAD systems. Work may include overnight shifts, weekends, and overtime as needed.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer skills

Education

High school diploma or equivalent

Tools

CAD systems

Job description

County Emergency Communications in Guntersville, AL is seeking 911 Emergency Dispatchers to connect callers with police, fire, and EMS. You will gather essential details, confirm locations, and coordinate responders according to agency procedures.

The role requires calm communication, meticulous documentation, and the ability to manage multiple information streams across radio and CAD systems. Work may include overnight shifts, weekends, and overtime as needed.